Remember, you have the option to customize every product in our store! Browse our listings for sales of up to 40% off!

Return Policy

Returns

We will gladly accept returns and exchanges, as long as:

  1. You contact us within 14 days of delivery,
  2. Ship items back within 30 days of delivery,
  3. Your item is unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If your order was made incorrectly, (including but not limited to: incorrect product was embroidered, the design, shape, size, thread color) we will gladly refund or replace your order at no additional cost to you. We always right our wrongs.

Non-returnable items: Downloadable software products, Intimate apparel, (for health and hygiene reasons).

We are not able to re-use or re-sell products with your customized logos.

All returns are subject to approval by management.

For inquiries please feel free to contact Admin@Needlelittlesomething.com.

Refunds

We will gladly accept refunds,for reasons including, but not limited to:

  1. If an unforeseen situation arises and you decide you want to cancel your order (Before we begin processing your order). 
  2. Your product being damaged. 
  3. An error made on our part (including but not limited to: incorrect product was embroidered, the design, shape, size and thread color) 

Once approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. Refunds take time to process.

IMPORTANT: Unfortunately we are unable to provide refunds in the rare case that the tracking information shows the package IS delivered to the provided address, but it is unable to be located. Such as when it is stolen after delivery.

Late or missing refunds

If after 30 days you haven’t received a refund, please contact us to further look into the situation. We will work with you to help resolve the issue at hand. It may take some time before your refund is officially posted.

There may be situations where only partial refunds are granted.

For inquiries please feel free to contact  Admin@Needlelittlesomething.com.